Queen City Hospice specializes in providing physical, emotional, and spiritual care for someone with an advanced illness as well as emotional and psychosocial support for their family. Our team of compassionate and experienced professionals focuses on minimizing symptoms and situations that are creating a negative impact on the patient and family’s quality of life. Queen City Hospice provides a comprehensive and personalized Plan of Care based on the needs of each patient and their family and each Plan of Care is constantly updated as the needs of the patient and family change.
Who Provides the Care?
Physicians that specialize in pain and symptom management supervise the care, along with the patient’s own physician. The Queen City Hospice Care clinical team also includes the following:
- Registered nurses that are experienced in treating patients with an advanced illness
- Experts in psychosocial care, such as counselors, social workers and nondenominational chaplains to address the psychological stresses experienced by both the patient and their family
- Hospice aides that provide assistance with activities of daily living, such as bathing, dressing, light meal preparation and feeding
- Trained volunteers to enhance the quality of care delivered to patients and families by providing companionship, support, and non-medical services
What are the Benefits?
- The person receiving services from Queen City Hospice has a team of experts that create and manage a plan of care to improve their quality of life. Unlike curative interventions that try to stop or reverse a disease process, the care is focused on managing the symptoms created by the illness.
- Unique in the health care industry, Queen City Hospice not only provides care for the patient, they support and assist the family as well.
- Queen City Hospice can eliminate or reduce hospitalizations by providing intensive symptom management in the home with a nurse at the bedside around the clock. The nurse will remain at the bedside until the patient’s problematic symptoms are stabilized, at which time the care will return to routine intermittent visits. This means the patient and their loved ones don’t have to spend any more holidays in the hospital.
- Queen City Hospice is more cost effective than traditional medical care in that all the medications related to the main diagnosis, such as heart disease, are covered at 100%. Special equipment, such as wheelchairs, oxygen, hospital beds, and more are provided at no cost to the patient and family. Supplies, such as incontinence products and dressings are also included free of charge. This means that the patient can take all of the medications prescribed by their physician to optimally manage the symptoms of their principle medical condition and they can have the equipment and supplies they need without creating a financial burden for themselves and their family.
- Patients and families have access to our clinical team 24 hours a day, seven days a week, including weekends and holidays; even at three o’clock in the morning. If the patient develops symptoms that they are unable to control, a call to Queen City Hospice will provide direct contact with a nurse and if needed, the nurse will go to the patient’s home to provide direct assistance. This means no more trips to the emergency department in the middle of the night to seek relief. We bring the ER to the patient.
- Queen City Hospice’s licensed social workers and chaplains are available to provide psychosocial support, such as helping to address any family dynamics that may be impacting the quality of life. Our social workers can also provide access to community resources and assistance related to financial questions.
Where is the Care Provided?
The care is provided in the patient’s home; whether it’s a private residence, skilled
nursing facility or assisted living community.
Who Pays for the Services?
Under specific guidelines, Medicare, including Medicare Advantage Plans, Medicaid, including managed Medicaid plans, and most commercial insurance providers cover the cost at 100%
Who is Eligible to Receive These Services?
Anyone who has an advanced illness that does not want to pursue surgery or other aggressive curative interventions is eligible. A person living with a combination of chronic illnesses that have caused some combination of the following:
- The need for assistance with most or all activities of daily living (ADLs): walking, bathing, dressing, eating, toileting
- Unintended weight loss
- Inability to speak coherently due to dementia
- Repeated infections
- Skin breakdown
- Multiple hospitalizations within the previous six months
- Chronic pain
If at any time the patient wants to resume curative or aggressive treatment, they can do so. Medicare and Medicaid will allow them to discontinue our services without any penalties related to insurance coverage. If they choose to do so, the patient can re-enroll in our program at a later date, whenever they choose, to resume care focused on enhancing their quality of life. This means the patient is never locked into a commitment regarding the medical treatment in terms of curative or hospice care. They can change their minds and their enrollment status as many times as they want, at any time they choose.